病例对照研究 sas配对程序

proc freq;

tables agesick;

run;

sick 是你的病例的mark;

Send me email if you have further question,

give me the score!!!!!

Thank you

#一年级# 导语习主席已经宣布我国进入了社会主义发展新时期，并且成立了开放更加宽泛的自贸区，减少外国进入我国开创事业的一系列繁杂手续，预示着中国同世界有更进一步的交流了，那么我们当然应该从小就开始培养交流的能力，以积极地态度去面对发展。以下是 无 整理的相关资料，希望帮助到您。

篇一

一、说教材

1、教材内容

本节课主要学习单词果然的grandfather,grandmother, cousin, aunt，uncle,he,she,并运用句型Who’s he/she 询问第三人，并针对此问题用He’s/She’s ……做出正确回答，介绍家庭成员。

2、教材的地位与作用

本课是小学三年级上册第6单元第一课时。课型为 *** 练课。它通过让学生在听听，做做，说说，玩玩，演演中学习用英语询问第三人，回答此类询问并介绍家庭成员，发展学生的语言表达能力，同时进一步培养他们的语言综合运用能力。

3、教学目标

①、 知识目标：掌握表示家庭成员的词汇：grandfather,grandmother, cousin, aunt，uncle，以及运用此句型：Who’s she/he 询问第三人，并运用He’s/She’s……来回答，介绍家庭成员，正确区分he和she。

②、技能目标：培养学生听，做，说，读的能力，以及言语表达能力。

③、情感目标：激发和培养学生学英语的兴趣，使其主动参与课堂实践活动，从而培养学生合作意识和集体主义精神。

4、教学的重点与难点

本课的重点是运用句型Who’s he/she询问第三人，及回应此类询问，介绍家庭成员。难点是正确区分和使用he, she。

5、运用任务

①、用直观教学法

②、结合TPR活动教学法

③、愉快游戏教学法

④、交流法

6、教具准备：磁带、单词卡片。

二、说教法

为了顺利完成教学目标，更好地突出重点，突破难点，根据三年级小学生的心理特点和现有英语认知水平，在本课的教学中，我运用一些直观手段如、课件等丰富教学内容，用各种有趣有效的游戏帮学生识记单词，教学单词时让学生动手动口，用手书空拼读字母，不仅集中了学生注意力，也复习巩固了字母教学。在教学单词的同时教授句型，使单词和句子紧密相连，让单词和句子的教学做到词不离句，句不离词，并且配上chant，将本课的核心句型和单词组合到一个chant中，让学生在有节奏的诵读中更轻松地掌握重点句型和单词。为突破难点，让学生正确区分he和she，我在课件出示新词时有意识地将这两个词放入相应的人物中，且单独挑出来，让学生用手指男生说he,指女生说she。配合肢体动作，运用全身反应教学法，帮学生正确区分he和she。我用动画呈现课文A部分，先让学生听句子，然后复述所听句子，鼓励他们大胆举手说，哪怕一个单词都行，培养学生养成认真听，大声说的好习惯，同时也锻炼了学生的听力。在运用环节，我让学生拿出事先带的自己家庭成员的照片，以小组交流和全班集中问答的方式，在实际情景中很好地运用了句型及单词。最后，我再创设情境，将句型加以迁移运用，让学生认识到这一句型不仅能用来询问家庭成员，也能询问其他人。

三、说学法

通过让学生在听、做、动、说、读的过程中，学会用英语说出家庭成员，学会询问第三人和回答此类询问，发展学生的语言思维和运用能力，同时多表扬，勤鼓励，使不同层次的学生都能获得成功的体验。

四、说教学程序

Step I Warming up

1、sing a song《Who are you》

2、greetings

[设计思路]：伴随着轻松音乐，通过师生相互的问候和吟唱歌谣等热身活动迅速地引导学生走进英语世界，营造一个良好的用英语的氛围，为新课的教学做好铺垫。

Step II Presentation and drill

教师依次用课件出示老师的家庭成员照片，让学生猜猜画面上是谁，同时引出本课新词和句型。老师带读单词，同时把单词放入句子中读，再指名让学生读一读。强调学生动口动手，边拼读单词边书空写单词。最后用几个有趣有效的游戏 *** 练句型及识记单词。符合小学生爱玩游戏的心理年龄特点。

[设计思路]：用直观的照片将单词引出，单词卡片展示家庭成员的单词，让学生有一种新奇的感觉，产生浓厚的兴趣，符合学生的认知规律和心理年龄特点。

Step III consolidation

1、用动画呈现课文A部分，让学生先听后说最后跟读，训练听说能力。

2、设计一个chant，将核心词汇和句型融合其中，让学生在有节奏的诵读中巩固新知。

[设计思路]：根据小学生爱看动画片的特点，用动画呈现课文对话，提高学生兴趣，强调听说，先听对话，再复述所听句子、单词，提高学生听说能力。设计chant,让学生在充满韵律的句子中轻松掌握重点词汇。

Step4 Application

学生拿出自己的照片，和同桌交流，而后，全班交流。

设计一个情境，帮助学生更好地运用句型。

[设计思路]：有助于学生巩固所学知识，提高学生的会话能力，培养学生对知识的综合应用能力，也再一次体现了语言教学的整体性原则，达到学以致用的目的。

板书单词时，我特意画上了四线三格，为将来学生能书写漂亮的英语起到强的示范作用。

篇二

教学内容：1bp22

1 词汇：say

2 词组: listen to me open your mouth

say “ah”

3 句型：1) listen to me

2)open your mouth

3) say “ah”

教学目标：

1 using imperatives to give simple instructions

eg: listen to me

教学重点、难点：

1 using imperatives to give simple instructions

eg: listen to me

教学过程：

pre-task preparation

1 say a chant

2 t: what animal can you see

p: i see…

t: in the zoo, i see monkeys and birds what do you see in the hospital

p: i see a doctor, nurse…

if you’re the doctor/ nurse, introduce yourself

p: i am a doctor i am tall/short/

t: i’m a doctor i want to see the boy’s throat what shall i do

while-task procedure

1 (lead in): open your mouth

1) read the sentence

2) practice 1: make some sentences open your eyes open your books open your pencil-box…

t: i want to see your throat open your mouth

p: do the action

p2: hello, …open your mouth

p3: do the action

2 (lead in): say “ah”

t: …, open your mouth and say “ah”

(on board) say “ah”

1) read the sentence

2) practice 1: give the commands eg: say “one”, say “hello”

3) practice 2: t: hello, … open your mouth say “ah” oh, a sore throat

p!: hello, … open your mouth say “ah”

p2: do the action (one by one)

3 (lead in) listen to me

t: boys and girls, you all did a good job let’s listen to the music

listen

1) read the words and phrases listen with ears listen to me…

2) make some phrases listen to ________ listen to the dog

3) a chant

listen to the dog “wang-wang”

listen to the cat “miao-miao”

listen to the duck “ga-ga”

listen to the cow “moo-moo”

post-task activities:

1 listen to the tape and read after it

2 according to the situation and make a dialogue

tim is sick he is in the hospital the doctor is examining him

a: hello, doctor

b: hello listen to me open your mouth say “ah”

a: “ah”

b: you have got a cold

assignment:

1 listen to the tape and repeat

2 try to make a new dialogue

篇三

教学内容：1bp31

1词汇：pig, they, round

2词组: fat pig, thin pig, round and round

3句型：they like to play round and round

教学目标：

1using adjectives to describe things

eg: thin pig, fat pig

教学重点、难点：

1using adjectives to describe things

教学过程：

pre-task preparation

1say a chant

2t: how is the doctor / nurse / cook in the rhyme

p: the doctor / nurse / cook is old

t: an old doctor / nurse / cook

3●change the sentences:

1)he is a doctor he is tall—he is a tall doctor

2)she is a farmer she is old—she is an old farmer

3)i am a fisherman i am fat—i am a fat fisherman

4)you are a teacher you are thin—you are a thin teacher

4●guess:

1)i am fat i am old i am short i have got a boat, a net and a fork i can catch the fish what am i

2)i am young i am tall i am thin i have got a pen and a book i can read and write what am i

3)i am tall i am old i am fat i have got a hat, a hoe and a towel i can take care of the animals what am i

while-task procedure

1( lead in ) : pig

t: what animal has the farmer got

p: the farmer has got a ________ ( cat, duck, dog, sheep, hen, chick, horse, cow, pig, goat, donkey, goose…)

t: yes, the farmer has got a pig

1) read the word

●2) a tongue-twister: the pig is very big

3) how is the pig ( fat, thin, big, small, old, young )

4) imitate: i am miss pig / mr pig i like to ______ ( eat, sleep ) i am lazy

5) how many pigs

●6) read a rhyme: thin pig, fat pig

one and two

thin pig, fat pig

i see you

2 ( lead in ): they like to play round and round

1) t: pigs like to eat and sleep cats like to eat and sleep, too what do cats like to eat

p: fish

t: cats like to eat fish they like to eat fish

a) read the sentence: they like to eat fish

●b) join the sentences:

my father is tall my mother is tall—they are tall

he is eight she is eight, too—they are eight

she can write he can write, too—they can write

he has got a bicycle she has got a bicycle, too—they have got two bicycles

2) t: the pigs like to eat fish they like to eat fish what else do they like to do they like to play

a) read the sentence

3) t: what do they like to play they like to play round and round

a) read the phrase: play round and round

b) read the sentence: they like to play round and round

●4) read the rhyme:

fat cat up,

thin cat down—

they like to play

round and round

5)●make a new rhyme:

fat ______ up,

thin ______ down—

they like to play

round and round

post-task activities:

1 listen to the tape and read after it

2 act out the rhyme

3 ●make a new rhyme:

thin ______, fat _______ one and two

thin ______, fat _______ i see you

fat _______up, thin _______ down—

they like to play round and round

assignment:

1listen to the tape and repeat

2try to make a new rhyme

你好，施克（西克）SICK STEGMANN伺服电机编码器有它特殊的接口线路，专业人士一看就知道了，没啥神秘的呀。贵司用的那个型号的编码器是爱默生专用的呀，已经停产了呀。但与新款SRS/SRM50系列的功能和引脚定义是一样的呀,这是SNS/SNM50系列的替代产品啊，可以到西克公司的官网上查下的呀，资料很容易找到的啊。西克的这种伺服编码器是可以编程的呀，伺服电机制造商会根据自身的功能需要设置参数和程序呀，这种编码器更换是比较麻烦的，需要重新编程啊！爱默生CT伺服电机调零有好几种方式呀。一是电脑软件调零，通过专用软件编程调试，这是最精确的调试方式，需要找专业人士来调啊。二是控制器调试，要对设备的程序设置和参数熟悉才行呀。三是机械调零，但误差大，有很大的局限性。

1单元 snake robot 蛇形机器人

space station 太空站 seem possible 看起来可能

be able to (do) = can 能够

the World Cup 世界杯 2单元

look for 寻找 keep out 不让……进入

in the future 在未来，在将来 pay for 付款

come true (梦想)成为现实 Teen Talk 青少年论坛

go skating 去滑冰 in style 时髦的，流行的

fall in love with… 爱上 out of style 过时的

hundreds of 好几百，许许多多 all kinds of 各种，多种

be free 免费 on the one hand (在)一方面

in 100 years (用于将来时) 一百年后 on the other hand (在)另一方面

be in high school 上中学 as…as possible 尽可能…地

live alone 独自居住 =as…as sb can

go swimming 去游泳 get on with… 与…相处，进展

see sb do sth 看见某人做… have a hair cut 理发

over and over again 一次又一次 part-time job 兼职工作

get bored 厌烦 call sb up=ring sb up 打电话给……

space rocket 太空火箭 on the phone 在通话

electric toothbrush 电动牙刷 What’s the matter (with) 怎么了？

computer programmer 电脑程序员 What’s wrong (with) 怎么了？

live to be 200 years old 活到200岁 the same as… 与……同样的

（书上重要表达） complain about 抱怨……

will be… 将成为…… argue with… 与……争论

study on computer 在电脑上学习 surprise sb 使…惊奇

as a reporter 作为一名记者 borrow from… 向……借

keep a pet 养一只宠物 lend to… 把…借给…

during the week 在一周期间 find out 发现，找出

wear a suit (uniform) 穿西装（制服） except me 除了我

at the weekend 在周末 do wrong 做错事

on vacation 在假期 under too much pressure 承受太多压力

predict the future 预测未来 take part in 参加

the head of a company 公司负责人 compare …with… 把…和…比较

need to do sth 需要做某事 （书上重要表达）

job interview 求职面视 enough money 足够的钱

science fiction movie 科幻** write sb a letter 给某人写信

just like… 就像…… a ball game 一场球赛

help with +名词 帮助做某事 talk about… 谈论…话题

make sb do sth 使某人做…… say sorry to… 向…说对不起

It’s easy for sb to do sth 做某事很简单 have a bake sale 卖烤点

wake up 醒来 buy…for… 为…买…

get a tutor 请家教 get out of the shower 洗完澡

be popular at school 在学校受欢迎 sleep late 睡懒觉

everyone else 其他每个人 buy a souvenir 买纪念品

invite sb to do sth 邀请某人做某事 go into=enter 进入

fail the test 考试不及格 call the police 报警

return= give back 归还 at around ten o’clock 在十点左右

have a fight with… 同…大吵、打架 shop assistant 售货员

give some advice 提建议 the Museum of Flight 飞行博物馆

busy enough 足够忙 take a photo 照相

not…until 直到……才 walk around 四处走走

nothing new 没什么新鲜的 police officer 警官

seem to do sth 好象要做某事 a car accident 车祸

push a lot more 逼得更紧 event in history 历史事件

a mother of three 三个孩子的妈妈 in modern history 在现代史上

know about… 知道，了解…… everyday activity 日常活动

find it+形容词 to do sth 发现做某事很… at that time=then 在那时

think for oneself 为自己考虑 ask sb to do sth 叫…做某事

plan the life 计划生活 in silence=silently 沉默地

learn to do sth=study to do 学习做某事 be born 出生

a bit=a little 一点 have meaning to sb 对…有意义

organized activity 有组织的活动 national hero 民族英雄

by oneself 靠某人自己

after-school club 课外俱乐部 4单元

get over 克服、恢复

3单元 sea level 海平面

come in 进来 Chinese Young Pioneer 中国少年先锋队

World Trade Center (WTC) 世界贸易中心 do well in=be good at 在…方面擅长

as…as… 和……一样 pass on 传递

take place=happen 发生 first of all 首先

hear about 听说 report card 成绩单

take off 起飞；脱下 in good health 身体健康

get out 出去，离开 open up 打开

barber shop 理发店 be supposed to 被期待，被要求

run away 逃跑，跑掉 care for 照料，照顾

in front of 在…前面 senior high school 高中

in the front of 在…前部 the Ministry of Education 教育部

walk down the street 沿着街走 be mad at=be angry at 对……很生气

an unusual experience 一次不寻常经历 not…anymore 不再…

Beijing International Airport 北京国际机场 end-of-year exam 期末考试

in space 在太空中 have a favor 帮忙

all over the world 全世界 get nervous 变得紧张

train station 火车站 disappointing result 令人失望的结果

（书上重要表达） copy one’s homework 抄袭作业

（书上重要表达） play party games 玩聚会游戏

have a surprise party 举行惊喜派对 study for the test 为考试复习

drinks and snacks 饮料和零食 ask sb to do sth 叫某人做某事

the next day 第二天 ID card 身份z

How is it going 一切还好吗？ travel around the world 环球旅游

have a hard time with… 对…感到头痛 get an education 受教育

have a big fight 大吵一架 might seem like 似乎好象……

forget to do sth 忘记做…(没做) a dream job 理想的工作

It’s right for sb to do sth 做…是正确的 all over the world 全世界

start a bad habit 养成坏习惯 make life difficult 使生活变得困难

poor mountain village 贫困山区 get injured 受伤

change one’s life 改变…的生活 have a difficult time doing sth 做某事很难

the peking University 北京大学 real friend 真朋友

rural area 农村地区 in fact 事实上

make sb feel sick 使某人不舒服 class party 班会

agree with… 同意…… laugh at sb 嘲笑某人

need to do sth 需要做某事 dye the hair 染发

three times a day 一日三次 past tense 过去时

school dormitory 学校校舍 watch out 留神、小心

outside world 外界

finish doing sth 完成做某事 6单元

volunteer teacher 志愿者老师 by the way 顺便说一句

mother earth 地球母亲 far (away) from… 距离…很遥远

be in danger 在危险之中 run out of 用完，用尽

more than=over 比…多；多于

5单元和1-5单元复习 be interested in… 对……感兴趣

take away 拿走 the Olympic Games 奥运会

make a living 谋生 Hilltop School 山顶学校

around the world 全世界 raise money for charity 为慈善筹钱

all the time=always 总是，一直 a pair of skates 一双溜冰鞋

mobile phone 移动电话，手机 go native 入乡随俗

in order to… 为了…… do (try) one’s best 尽某人最大努力

let in 允许进入 go together 相配；调和

remind …of… 使人想起…… let sb know 让某人知道

be hurt badly 严重受伤 inline skating 纵列式溜冰

make money 挣钱 probably=maybe=perhaps 也许

look up to 尊敬 have sth done(过去分词) (请别人)做某事

charity event 慈善事件 polar bear 北极熊

professional athlete 职业运动员 three and a half years 三年半

（书上重要表达）

wear jeans 穿牛仔裤 （书上重要表达）

take a bus to…… 坐公车去…… collect the stamps 集邮

help sb do sth 帮助某人做…… skating marathon 滑冰马拉松

several=a few 几个 pay a big fine 赔款

be the first one to do sth 第一个做某事 throw away 扔掉

snow globe 雪球 argue about… 为……而争论

anyone else 其他任何人 sell out 卖完

start a club 建立一个俱乐部 five times the price 价格的5倍多

tell sb about… 告诉某人关于某事 （书上重要表达）

fly a kite 放风筝 do the dishes 洗碗

music video 音乐录影带 look terrible 看起来很糟糕

talent show 天才表演 move the car 挪挪汽车

Heilongjiang Province 黑龙江省 help…with(名词) 帮助某人做某事

colorful history 多彩的历史 finish the task 完成任务

European influence 欧洲风格的影响 clothing store 服装店

in Russian style 俄罗斯风格 order a hamburger 预订个汉堡包

Song Emperor 宋朝皇帝 shop assistant 售货员

western history 西方历史 follow sb around=go after sb 跟着某人转

The more…, the more… 越…，就越…… English-speaking country 说英语的国家

learn about… 学习…… social behavior 社交行为

have problem with… 在…上有问题 be useful to do sth 做某事很有用

be close to… 靠近……

7单元 in all situations 在各种场合下

no problem 没问题 feel uncomfortable 感到不舒服

wait in line 排队等候 even if 即使，就算

keep…down 压低声音，使缓和 be with sb 和…在一起

pick up 捡起 It’s better to do sth 最好做某事

break the rule 违反规则 public place 公共场合

take care=be careful 当心，小心 in public 在公共场所里

put out the cigarette 熄灭香烟 allow sb to do sth 允许某人做…

at first (反) at last, finally 首先(反)最终 see sb do(doing) sth 看见某人做…

cut in line 插队 give sb a suggestion 给某人提建议

turn down (up) 关小(开大) take the suggestion 接受建议

not at all 根本不；一点也不 drop litter 扔垃圾

Would you mind (not) doing sth 你介意(不)…吗？

Could you please (not) do sth 请(不要)…好吗 8单元

turn on/off 开（关） fall asleep 入睡，睡着

right away =in a minute 立刻 give away 赠送，分发

=at once make friends with sb 与……交朋友

at a meeting 在开会 hear of… 听说……

hair stylist 发型师，美容师 the Olympics 奥运会

get annoyed 变得气恼 the Olympic Committee 奥委会

get married 结婚 take an interest in… 对……感兴趣

get mad 变得激动 photo album 相册

get angry 变得生气 rather than… 胜于;(与其)，不如

happen to sb 某人发生某事 make progress 取得进步

these days=now 现在，目前 gone to… 已去某地(途中)

too…to… 太…以致于不能… get some exercise 锻炼

give up doing sth 放弃做某事 It takes forty minutes 花了40分钟

give…to… 给某人…… Neither have I=me neither 我也没有(去)

stage manner 舞台台风 get to=reach=arrive in(at) 到达

native speaker 说本族语的人 take a lesson=have a lesson 上课

learn by heart 用心记住 （书上重要表达）

look up (在书中)查询 water park 水上乐园

for a while 暂时，一会儿 space museum 太空博物馆

an 80-year-old grandmother 一位80岁的外婆 take the subway 坐地铁

China Radio International 中国国际广播电台 Mickey mouse 米老鼠

（书上重要表达） Donald Duck 唐老鸭

get sb sth=buy sth for sb 给某人买…… Disney character 迪士尼卡通人物

How about=what about ……怎么样？ theme park 主题公园

Why don’y you do sth 为什么不做…呢 be themed with… 被冠以…主题

Why not do sth （同上） walk around 四处走走

special enough 足够特别 Disney Cruise 迪士尼巡游

pot-bellied pig named Connie 取名叫科尼尔的猪 take a ride 搭乘……

eat a lot 吃得多 just like… 就像，正如

keep a pet 养宠物 take different route 走不同线路

pay for=spend for 为……付钱 exchange student 交换生

learn to do sth=study to do 学习做某事 flight attendant 空中乘务员

improve English 提高英语 language school 语言学校

enter a contest 参加比赛 such as=for example 例如

as well as… 和……一样好 listening skill 听力技巧

age group 年龄组 Southeast Asia 东南亚

win the prize 赢得奖金 take a holiday 度假

encourage sb to do sth 鼓励某人做某事 have problem doing sth 做某事有困难

have fun with… 做…很有乐趣 foreign country 外国

find out 找出，发现 during the daytime 在白天

find a way to do sth 找到做某事的方法 wake up 醒来，唤醒某人

be awake 醒着的

9单元 natural environment 自然环境

end up 结束 It’s best to do sth 做好做某事

on board 在船上 10单元

have a great time 玩得愉快 look through 浏览

amusement park 娱乐园 come along=appear 出现，发生

tour guide 导游 get along=get on with… 相处

three quarters 四分之三 at least (反) at most 至少(反)最多

Night Safari 夜间野生动物园 have a small talk=chat 闲聊

all year around 全年，一年到头 opening question 开场白问题

roller coaster 过山车 thank-you note 感谢信

(ever) been to… 曾经去过某地 cross the busy street 穿越繁忙的大街

have a wonderful time 过得愉快 show sb around 带某人参观某地

be friendly to sb 对某人友好 show the way 指路

be happy to do sth 很高兴做某事 have a hard time doing 做某事很困难

invite sb to do sth 邀请某人做某事 make it easy to do sth 使做某事容易

have a family dinner 家庭聚餐 go with sb 同某人一起去

look both side 看两边 win the game 赢得比赛

（书上重要表达） dining room 食堂、饭厅

Franklin Lake 弗兰克林湖 holiday job 假期短工

by noon 到中午之前 review=go over 复习

I hope so 但愿如此 opposite word 反义词

wait to do sth 等着做某事 decide to do sth 决定做某事

baby sister=younger sister 妹妹 meet friends 会见朋友

feel like doing=want to do sth 想做某事

给你我自己的培训资料吧，你看有用没用

General Service Policy

常规服务规定：

• Restaurant staff will prepare dining room for service and will be ready to open fifteen minutes prior to opening time Each team member has pre-service duty assigned; this will be rotated as will the shifts and stations

员工须在营业前15分钟做好准备工作。

• Hostess will establish that entrance, menus and reservations are suitably prepared

领位员在餐厅营业前整理好餐厅入口，准备好所需物品。

• All surfaces of restaurant will be clean and polished

餐厅外面要干净整洁。

• All glassware and displays shall be polished and cleaned

所有杯子和展示品干净整洁。

• Check lighting levels /candles (for dinner only)

检查灯光亮度/晚餐检查烛光。

• Discuss with chef daily special as well as out of stock food items

向厨师长询问每日特色以及沽清物品。

• Check with bartender for out of stock beverage items

向吧台员工询问酒水沽清项目。

• Outlet-in-charge to conduct briefing 30 to 15 minutes before each opening-tasting specials, information given, special requests, VIP reservations, out of stock items

每天餐厅领导主持15—30分钟的班前例会，告诉大家新品品尝，交流信 息，贵宾预定和沽清物品。

• When the restaurant is open for service the guest entrance will always be manned by the manager, supervisor or receptionist

餐厅一旦进入营业状态，入口处必须有领位员、主管或经理照看。

• All necessary information regarding the guest shall be noted in the communication book

所有与客人有关的必要信息都要记录在交接本上。

• All ashtrays shall be changed after 1 cigarette butt

烟灰缸内不得超过一个烟蒂。

• Table allocation is at the discretion of the manager (or in his absence the supervisor)

由经理或主管分配服务员的负责区域。

• Table are set up for the next meal period after the last guest has left

餐厅最后客人离开后要重新摆好，为下次开餐做好准备。

Coffee service policy

咖啡服务程序：

• Cups must be hot and clean

咖啡杯必须干净并保持时热的。

• The cups must be maintained hot by storing them on top of the machine

咖啡杯必须放在咖啡机顶部保温。

• The coffee machine must be clean every day

咖啡机必须每天清洗。

• The coffee machine must be turned off at the end of the day

每天下班时必须关闭咖啡机的电源。

Sequence of Service：

服务程序：

1 Guest is welcomed within thirty seconds of arriving the entrance This is done with eye contact and correct posture

要在客人进店30秒之内问候客人，并保持眼神接触和正确的肢体语言。

2 Receptionist leads the customer to the assigned table; she will stay two steps ahead of guest We will not seat any guest at a table that is not prepared to our standard

领位员要领先客人两步引导客人入座，不要把不符合我们标准的桌子给 客人

3 Receptionist seats ladies first assisting them with their chairs; this is one with the assistance of the front waiter

领位员按照女士优先的顺序，协助服务员为客人拉椅子。

4 As soon as everyone is seated the receptionist will present the menu to the guests while wishing everyone a pleasant meal

所有的客人座好后领位员为客人送上菜单，并祝愿客人用餐愉快。

6 Server welcomes the party by name, suggests cocktails or aperitifs He then takes the order for drink; ladies first using the beverage order slip

前台服务员向客人问好，并推荐酒水。按照女士优先的顺序点单。

7 Buspersons delivers the drinks serving ladies first This is done from the right side using the right hand Drinks are served clockwise around the table

服务员为客人上酒水，按照顺时针方向用右手从客人右侧服务。

8 Server approaches the table and inquires if the guests are ready to order

服务员在合适的时机问客人是否准备好点单。

9 Waiter will use suggestive selling techniques recommending and using his menu knowledge

服务员要运用推销技巧和自己的菜单知识向客人推荐。

• Writing the order down in position order

正确的书写点菜单。

• Order are taken clearly & legibly using the established abbreviations

点菜单要书写清晰，容易辨认。要使用已制定的简写。

• All female orders are taken first and position NO is put in a circle for female and nothing for male

点单时要女士优先，并用圆圈标注女士的座位号。

• Courses are divided by line

点菜单要注意分道。

• Server’s Order Slip is passed to buspersons (explaining any special requests)

点菜单传给传菜员，如有任何特殊需求及时解释。

10 Server checks tables for ashtray, request any more drinks

检查桌子上的烟灰缸，询问客人是否添加饮料。

11 Server will preset on the table any china-ware for appetizer, soup， salad

服务员为客人服务所有菜，包括前菜、汤、沙拉等。

All plates served from right, ladies first Server check for beverage refills and correct cutleries

所有菜均从右侧上，女士优先。服务员检查客人的饮料添加和餐具是否正确。

Remove empty plate when requested, but standard is to remove all plates together upon consumption Clearing from right, clockwise Front Waiter transport items to the service station Back waiter transport direct to stewarding

如果客人要求，可以撤走空的盘子，但标准是同时撤，从右侧撤，然后服务员将脏的餐具放在服务台，传菜员将脏的餐具运送到洗碗间。

12 Server pick-up main dish from kitchen checking plates meet chefs specifications Front Waiter will assist as necessary (for larger parties all available staff assist as necessary)

传菜员从厨房拿菜，检查餐具是否达到标准。如有必要，服务 员要给与帮助。如果是人数较多的大台，其他服务员也要给与帮助。

13 Serving ladies first, moving clockwise Server will be present ensuring dishes are announced, and wishing everyone to enjoy their meal

上菜时女士优先，并爆出菜名。服务员要确保是拿的正确的菜。并祝大 家用餐愉快

14 After 2-3 minutes of guest receiving their entrée Manager/Supervisor

will enquire if the guest are satisfied

客人在用主菜两三分钟后由经理或主管上前询问客人是否满意。

15 All floor staff must always pre-empt any guest request by observance and attention watching for

所有服务员都要保持关注客人的：

• Plates pushed aside

盘子推到一边。

• Beverage glasses 1/2 full or less

饮料只剩半杯或是更少。

• Expressions on guest faces

客人脸上的表情。

• Ashtrays

烟灰缸。

• Table debris

桌子上的脏东西。

• Spilled items (Food or Beverage)

溢出、撒出的东西。

• Cigarettes to be lit

客人点燃香烟。

• Napkins to be re-folded when guest has temporarily left the table

客人暂时离开座位时要将餐巾叠好。

16 When all guests are finished entrée or indicate so, service staff will clear from the right

所有客人用完主菜后，或表现出是这样时，服务员从右侧开始清理台面

17 Clearing will be done quietly, quickly and neatly as per established procedure so as to minimise number of visits to the table by service personnel

清理台面时要按照流程安静快速的清理，靠近客人桌子的服务员要尽可 能的少。

18 Server will suggestively sell coffee/tea drinks

服务员要向客人推荐咖啡、茶等餐后饮料。

19 Serve it according to pervious procedure server will ensure sugar and cream is in place for coffee

按照流程服务咖啡，服务员要确保糖和牛奶已经准备好。

20 Upon request of the guest, server asks the guest check to the cashier

客人要求结账时，服务员向收银员要帐单。

Server will ensure that guest check is clean, neat and accurate

服务员要确保账单干净整洁，准确无误。

Server place on the table guest check folder with Check and one restaurant flyer

服务员将客人的账单和一张餐厅的宣传单放在账单夹中呈给客人。

Following payment and processing in accordance with the established control procedure server thanks guest for coming Invites the guest back again

按照流程结账，服务员要感谢客人光临并邀请客人再次光临。 21 As the guest exits all available service staffs are on hand to assist pull chairs 客人起身要离开时，此区域的服务员要帮助客人拉椅子。

22 Receptionist also thanks the guest as they leave

客人离开时领位员同样要感谢客人的光临。

23 Table is cleared and reset by servers

服务员清理台面并重新摆好。

DAILY TASKS

每天的工作任务：

Mise en place

准备工作：

Waiter/waitress

服务员：

• Polish all glassware, clean china and polish all cutleries in use

擦洗所有的杯子、餐具。

• Return all linen to laundry

将所有脏的布草送洗。

• Fold sufficient napkins for anticipated business

叠好足够的餐厅营业所需的口布。

• Clean all drawers, shelves and service stations

清洁所有的抽屉、架子和服务台。

• Dust any designated area

清洁所有指派的区域。

• Refill and clean all salt and peppers, Tabasco, sugar bowls, and other condiments

清洁并续满所有的胡椒瓶、盐瓶、辣椒酱、糖缸及其他调料。

• Set all tables, lay all cloths, place all table ware and cutleries as per standard

摆台，台布、餐具都要严格按照标准。

• Refill all service stations to par

按照平时库存补充满服务台所需物品。

• Clean all menus

清洁菜单。

• Confirm all reservation and special requests

确认所有预定及特殊要求。

• Re-stock storeroom with supplies

准备好库存。

Supervisor:

主管：

• Check all table settings, seating, cloths for alignment and cleanliness

检查所有餐桌的摆设，是否清洁，整齐。

• Inspect review all physical equipment in restaurant and make relevant maintenance requests

检查所有的餐厅设备，并做好所需的维护。

• Daily service staff hygiene inspection

检查所有员工的个人卫生和仪容仪表

• indicate absenteeism (sick, emergency, vacation)

标注出所有未出勤情况 （病假、紧急情况、休假等）

Table set up：

摆台：

• table cloth (no stain, no crease, no holes)

桌布：无斑点、无褶皱、无破损。

• dinner fork and knife

主菜刀叉。

• napkin fold

口布。

• salt and pepper shaker

胡椒瓶、盐瓶。

• ashtray (smoking section)

烟灰缸（吸烟区）

Services station mise-en-place

• All cutleries (cutlery items in each station)

所有餐具（各种餐具是否在正确的位置）

• Condiments sets

调料

• Guest napkins

口布

• Toothpicks

牙签盅

• Service napkins

擦杯布

• Ashtrays

烟灰缸

• Reservation book

预定本

• Menus

菜单

• Busperson is in charge of the mise-en-place of the condiments

传菜员负责调料的准备工作。

• All condiments must be presented to the guest in a full and clean container

所有的调料必须保持是满的，而且容器必须干净

Closing policy：

关餐规定：

Tasks to be completed

要完成的任务：

• Linen to be counted and handle according to policy

按照规定盘点布草。

• All operating equipment is washed

清洁所有营业用的设备

• All tables are set for the next service period

为下次开餐重新摆好所有桌子

• service station is fully equipped refilled to the par stock

按照每日所需的数量准备充足服务台的物品。

• menus, bill folders are counted and locked away

菜单和账单夹盘点好锁好。

• Verify following days reservations and special arrangements

核实最近几天的预定和特殊安排。

• check next shift and next day schedule

检查下个班次和第二天的时间表。

• Ensure all staff have left

确保所有员工均已离开。

Items to be turned off

需要关闭电源的物品

• Lights

灯

• CD player

音响设备

• Air conditioner (switched off automatically)

空调

• Coffee machine

咖啡机

Items/locations to be locked

需要锁的地方

• All waiter station cabinets

所有的柜子

• Storeroom

库房

• "Fire Exit" door

消防通道

• Restaurant main door and kitchen doors

餐厅和厨房的门

• Cashier

收银台

Checks policy ：

点菜单规定：

• Orders are taken by server on a numbered Captain's Order Slip

点菜单要由服务员使用正式的点菜单。

• Captain orders are filled in with necessary information ie table No, Waiter， No of guests and position #

点菜单必须包含下列信息：台号、服务员姓名、客人数以及座位号。

• No food is given out from the kitchen unless a Captain's Order has been received properly filled out or a micros print out from the kitchen printer

厨房只有见到点菜单才会出菜。

• No beverage is given out from the bar unless a captains order copy has been received or a micros print out from the bar printer

吧台只有见到点菜单才能出酒水。

• In the event of various courses, such are separated with a line

要注意用线将菜分到。

• Check is prepared by the cashier and presented to waiter in respective folder。

收银员要将账单放在账单夹子里交给服务员。

• Check is presented to the guest by the server who was in charge of the table with the respective folder, a pen and a restaurant flyer

账单要由负责此桌的服务员交给客人，账单夹除账单外还要有一支笔和 一张餐厅宣传单。

• Customer verifies the check, gives the account Server gets the change from the cashier

客人确认账单后结账，服务员从收银员那儿拿回要找的零钱。

• Check and change is given back to the guest by server who was in charge the table

账单和零钱要由负责此桌的服务员交给客人。

Linen exchange policy：

布草更换规定：

• Soiled linen must be sent for laundry once a day

脏的布草必须每天更换。

• Soiled linens are to be pre-counted by the service staff before being sent to the laundry Count sheet must be accomplished indicating the quantity for each type of linen

脏的布草送洗前要数好，并在布草表上写详细种类和数量。

• Received clean linen is based on the record on the soiled linen count sheet

收到的干净布草要和上次送洗的数量完全一致。

• All clean linen must be piled properly in their respective storage shelves ready for service

所有干净布草都要整齐放好，放到各自的位置。

RESTAURANT CLEANING ROUTINE SCHEDULE：

餐厅常规清洁表：

Daily：

每日：

• dusting of chairs, table legs and base, marble counters, walls and baseboards, wall lamps, window ledges and wooden blinds

清洁椅子、桌子腿、墙壁、踢脚线、壁灯、窗台和窗帘。

• vacuuming of carpet and spotting when needed

给地毯吸尘。

• mirror/glass cleaning

清洁镜子和玻璃。

• Decorative woodwork and ledges

清洁装饰用的木制品。

Weekly：

每星期：

• dusting high rising walls, decorative woodwork and pillars

清洁高处的墙壁，装饰用的木制品和柱子。

• Floor and wall cleaning behind service counters

清洁后台的墙壁和地面。

• Planter boxes

清洁花盆。

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